Frequently Asked Questions
While we carry an extensive inventory, we are unable to predict who will reserve what equipment for when. For tents and larger-scale events, we like you to reserve as soon as you have made a decision to do so, and at least two months in advance. For small orders, usually a week or two is sufficient. However, we will do our best to accommodate your rental requirements at any notice.
We take care of the washing for you. You need to scrape or rinse off all excess food, the same as you would for your dishwasher at home. All dishware, cutlery, and glassware must be returned sorted and in the proper containers provided.
No, please do not attempt to wash the linen. As with the dishware, all linen is washed on return to our warehouse whether used or unused. Simply shake out the linen to remove any debris and pack them in the nylon bags provided. Please do not pack them in garbage bags as they will mildew over the course of a weekend. If any linen or skirting is damaged, be it from cigarette or wax burns, dye, tears, or other causes, charges will apply. Any food stains are our responsibility. Please treat these, as with all rental goods, as if they were your own.
Unfortunately, no. All equipment, dishware, glassware, cutlery, and linens that leave our warehouse must be washed on return whether used or not. This is a health regulation that we strictly adhere to and hope you will appreciate. It is our assurance that all of your rental goods are clean and sanitized for your use.
On all tent and canopy reservations, and on all decorating and accessories items, there is a 50% non-refundable deposit from the time of booking. On all other rental items, we ask that you give us at least seven days’ notice prior to the outdate for a full refund with no penalty. If you give us less than seven days’ notice, we charge a 50% cancellation fee. If however, you have placed an order and upon delivery, you decide to cancel part or all of the order, the full rental charge would apply.
When only rental items are involved, deliveries are usually made the day of or one day prior to the function. For larger-scale events, and events with a tent, we may begin installation as many as two to three days prior to the function.
Please feel free to contact us with any questions you may have.