Rental Procedures
Once you have decided on a date for your event, visit our showroom, phone, fax, or e-mail us and we will provide you with free consultation and planning services to assure a successful event.
When placing an order, we will require the following information:
- Customer Name or Business Name
- Driver’s License
- Mailing Address
- Contact Phone Number
- Site Address, Contact Name, and Phone Number
- The date you wish to pick up or have your order delivered
- A 50% down payment is required for all reservations. Some rental items have a 50% non-refundable deposit. (The balance is due when you pick up your order or before we deliver your order to you.)
- A valid credit card number (Visa or MasterCard) to hold on file for security
Reservations
Advance reservations are recommended. We prefer you reserve enough equipment to accommodate the maximum number of people you may have attended the event. This will ensure there will be enough equipment available for your event. Then when your final numbers are available, just call us and make the necessary changes. Changes may be made on the quantities reserved to a maximum of 33% (one third) provided you reduce the numbers at least 14 days prior to the out date. Changes made less than 14 days prior to the outdate, are subject to a 50% cancellation fee. Some rental items are 50% non-refundable from the time of booking. These items will be charged a 50% cancellation fee if canceled or changed at any time.
Security Deposit
A security deposit is required on all orders either in the form of a valid credit card imprint (Visa or MasterCard) or a cash deposit (usually 25% of the total order). Deposits may vary based on the value of the order.
Cancellation Policy
Any items cancelled are subject to a 50% cancellation charge. On cancellable equipment, reductions must be made at least 14 days prior to the outdate for a refund. If less than 14 days’ notice, a cancellation fee of 50% of the rental rate will apply. Refunds are not issued for any equipment loaded on a truck and canceled on delivery or for any rental items returned unused.
Rental rates listed are based on a one-day use unless otherwise specified. All rental items may be taken the day before the event and returned the next business day after the event in order to allow time to decorate and set up. All items rented for more than a one-day use will be priced accordingly and must be returned by 5:00 p.m. the next business day following the event.
Questions?
Please feel free to contact us with any questions you may have.
